A pallet network depot group closes the loop on incidents
A distribution business running four depots in a pallet network
The situation
Night-shift staff had no easy way to report a near miss, so the register showed a handful a year across four busy yards.
An over-seven-day injury was reported to the HSE late because the absence was not connected to the original incident.
Corrective actions were agreed in meetings and rarely followed up.
What changed
QR posters in every yard
A public reporting poster at each depot lets anyone report in under a minute with photos, without a login. Reports land with the depot manager.
RIDDOR assessed on the record
The wizard asks the questions that decide reportability. Over-seven-day absences are tracked against the incident, and the deadline appears as a statutory calendar item.
Actions with owners
Every incident action has an owner, a due date and an effectiveness check. Stalled incidents surface on the dashboard before they are forgotten.
Tail-lifts and trailers in the register
Tail-lifts took the six-monthly LOLER template. Trailers took MOT and service dates. Daily walkarounds are done by scanning the trailer.
Where it lands
Reporting rises when reporting is easy, and the register begins to show the pattern of where and when events happen.
RIDDOR deadlines are calculated and watched rather than remembered.
Actions close or escalate; nothing sits in an inbox.
The group view shows all four depots on one dashboard, with the worst-first ordering the directors asked for.
Run this scenario on your own distribution sites.
Thirty minutes. We walk through your assets, your people and your paperwork, and show you what the watch would raise on day one.